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Technical Services

Comax’s customer service team consists of a business team, technical service team, farm process design team, and customer support center. Together, these teams work in tandem to provide Comax customers with up-to-date equipment and system consultations, farm design consultations, equipment and system installation guidance, as well as user training and after-sales service.

Planning and Design
Product Services
Technical Support
Technical Training
Service hotline: 400-777-2900
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Product Services
Pre-Sales Consulting Services

Equipment installation & layout guidancePig farm production process design

Provide preparation guidance on installation

Installation Services

Site installation guidance and equipment calibrationTechnical training of equipment operation for pig farm personnel

After-Sales Services

Post-Installation services within warranty periodServices after the warranty period

Spare electrical parts supply, maintenance, and replacement

After-Sales Services
Services Within Warranty Period
Respond to reported malfunction within 1 business day, provide the solution within 2 business days
Provide alternative that meets the customer’s time constraints if malfunctions cannot be fixed in time
If our customer does not have spare parts to guarantee the operation of the equipment temporarily, we will provide emergency spare parts to help until the damaged spare parts are repaired
Support customers through post-installation process and schedule visits upon request
Services After the Warranty Period
Maintain free phone technical support during the product lifetime
Provide door-to-door or spare parts maintenance services at an affordable cost
Ensure that there are sufficient parts in stock so customers may buy replacement parts at any time
Provide contract maintenance services that are incremental to ordinary warranty services
Service Channels

Service Hotline:


Remote Service

On-site Support